Returns Policy

RETURNS POLICY

If you have a change of mind with a purchase you have made, you are more than welcome to return your item(s) within 14 days (for Australian customers) or 30 days (for international customers) of receiving your order for a store credit. Once your return is received you will be issued a store credit via email to the email you provided when placing your order. Store credits do not expire.

 To start the returns process please complete this form:

  

RETURNS CONDITIONS

♥ Items must be returned in their original condition – unworn, unwashed, unstained, un-perfumed with all tags attached. We reserve the right to reject your return if it does it does not meet these requirements.

♥ Swimwear, intimates and body suits CANNOT be returned due to hygiene reasons.

♥ Returns must be received by us within 14 days of delivery for Australian customers and 30 days for International customers.

♥ We are unable to credit shipping costs unless TSF is at fault. For example – dispatch error or faulty garment.

  

We endeavor to have all returns processed within 48 hours of receiving your return item(s).

If after tracking delivery of your return, you have not received your store credit within 48 hours please feel free to contact us at contact@thatssofetch.com.au 

When returning your item we recommend using a tracking method for postage, as we are not responsible for lost or stolen parcels that do not reach us.

 

STORE CREDIT

♥ Store credit can only be used at thatssofetch.com.au

♥ Store credit cannot be transferred to another person or account.

♥ Your store credit is credited in Australian dollars.

♥ Store credit never expires.

♥ Treat your store credit like cash.

 

FAULTY ITEMS

Before sending your order your item(s) they will be thoroughly checked, however in the rare event of a manufacturing fault we will ship you a replacement however if the product is no longer available we will offer a store credit/product exchange or refund.

If you believe you have a garment with faults please contact at contact@thatssofetch.com.au as soon as possible. With you order information and photos of the fault.